Privacy Policy | Tamata

Tamata - طماطة ("us", "we", or "our") operates the Tamata - طماطة mobile application (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

By using this application and providing information through its associated customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Platform Terms & Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Platform. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.

What information we may collect from you

We may collect and process the following Information about you:

Information and data that you provide by completing forms on our websites and applications, including information provided at the time of registration and other co-registrations (e.g. social media logins).
Information you provide us when you report a problem with our Platform; a record of correspondence if you contact us. general, aggregated, demographic and non-personal Information.
If you download or use our mobile application, we may have access to details about your location and your mobile device including a unique identifier for your device.
Details of transactions you carry out through our Platform and of the fulfilment of your orders.
Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, 'Cookies')).
Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us.

How we will use your information

We may use Information held about you in the following ways:

to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to provide you with location-based services, such as advertising, search results and other personalised content;
to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us
to improve our Services and to deliver a better and more personalised service to you;
to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
to notify you about changes to our Services; for any other reason which we deem necessary to enhance your experience of the Platform;
to administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner

To whom we may disclose your information

Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy:

Other Businesses

To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.).

We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient.

These businesses shall be contractually bound to respect the confidentiality of your Information.

Marketing and Promotional Offers

We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest.

We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards.

Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize.

This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties' privacy policies to see how they may use any information that they collect.

Business Transfers

In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

Protection of Our Platform and Others

We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction.

How we store your information

The Information that we collect from you may be transferred to, and stored at, a destination outside of our current cloud infrastructure. It may also be processed by staff operating outside Iraq who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

We will store your Information for as long as necessary to fulfil the purposes indicated in this Privacy Policy or as otherwise permitted or required by law. Your Information may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your originating country. Your payment details may be transferred to and stored with our affiliated companies in order to, among other things, process your payment details and provide support services to you.

What security measures we apply

We have put in place appropriate security measures to prevent your Information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your Information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How can you access and amend your information?

You are able to access a broad range of information about your account and your interactions with the Platform for the purpose of viewing and, in certain cases, updating your Information.

Examples of information you can access easily at the Platform include:

up-to-date information regarding recent orders;
personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences)
payment settings (including credit card information); and
e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records.

Also we have to mention that we will be collecting primary account information - Your Full name and email that will be used for personalisation and authentication of the user. Note that this app uploads the user's data prior to user interaction.

This app is uploading the user's primary account information to https://www.tamata.com prior to user interaction (i.e login).

If you need any help, please contact us on: [email protected]